Consultation & Booking Policy
Effective Date: August 21, 2026
This Consultation & Booking Policy applies to all project design reviews, timber sizing calculations, and site measurements coordinated by JVais Caennais (JVais Woodwork Sdn. Bhd.).
1. Initial Consultations
Submitting a project details form on our website is completely free of charge. No payment card or banking information is collected online. Initial conversations or basic office visits do not require a booking fee.
2. Detailed Site Surveys
For detailed physical on-site timber structural measurements and framework layouts that require our carpenters to visit a project site, a survey deposit may be requested. This deposit is invoiced and settled directly with our office.
3. Cancellation & Rescheduling Guidelines
If a site survey deposit has been paid, the following conditions apply:
- Cancellations made 72 hours or more before the scheduled survey appointment will receive a full refund of the deposit.
- Cancellations made within 24 to 72 hours will receive a 50% refund, or the full fee can be credited toward a rescheduled date.
- Cancellations made less than 24 hours before the appointment are non-refundable.
4. Custom Project Retainers
All carpentry construction retainer details, timber material purchases, and installation contracts are governed by their respective individual design agreements and are independent of this website policy.
5. Contact Us
To cancel a site survey or request a deposit return under our guidelines, please contact our workshop team by email at atelier@jvaiscaennais.com or call +60 3-5638 7200.